Job Description

Sourcing qualified candidates for an Enterprise Monitoring & Tools Engineer with hands-on experience with performance monitoring, running applications such as Service Now, Solar WInds, Crowdstrike, Zscaler, and NetScout, and serving as the expert for monitoring standards and for both on-prem and cloud environments.

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Responsibilities:

• Take ownership and provide support to third-party applications that support technology systems and processes. Collaborate with different departments to support the infrastructure and applications.
• Serve as the expert for monitoring standards and standard methodologies for on-prem and cloud environments.
• Develop, implement, and optimize processes within the technology environment.
• Be responsible for the integration and continuous improvement of monitoring and cybersecurity technologies to ensure proactive detection and alerting to improve uptime.
• Serve as tier 3 resource for operations team on critical issues for tools and processes on-prem and public cloud.
• Document tools and processes and train tier 1/tier 2 resources to manage the tools deployed.
• Systems monitoring related functional analysis, developing monitoring functional specifications, requirements definition, data mapping, function mapping, setting of configurations, integrations with other tools, prototyping, and testing for complex systems monitoring.
• Translate broad project scope and goals into a detailed work plan with tasks, accountabilities, dependencies, landmarks, and timelines. Monitor project plans to ensure progress.
• Analyze and deploy database change scripts from third-party vendors and internal development staff. Perform application upgrades as delivered.
• Take ownership of applications such as ServiceNow, SolarWinds, Crowdstrike, Zscaler, NetScout, and other performance monitoring tools.
• Support the day-to-day performance tuning for video and audio broadcast applications.
• Solve application issues, and performance issues, and coordinate with application owners and vendors to find the solutions.

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Minimum Qualifications:

• Bachelor's degree or equivalent experience in computer engineering/science or related field preferred.
• 7+ years of hands-on performance monitoring tools including development and administration responsibilities.
• 5+ years of application support and problem-solving.
• 5+ years of cybersecurity experience preferred.

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Technical Skills:

• 2+ years of experience designing and administering tool(s) specific to availability and performance monitoring of infrastructure and applications on an enterprise level (e.g., SCCM, Splunk, Zscaler, SolarWinds, Panorama, CloudVision or AppDynamics).
• Scripting/coding with one or more of the following: PowerShell, .NET, Java, SQL, Python and/or other language.
• Experience with different SQL version 2012 to 2019 and in-depth understanding of SQL Server clustering, Always-On and virtualization.
• Solid experience implementing and developing API layers, Scripting (Windows).
• Ability to review and understand the Application error logs and windows error logs.
• Familiar with Cloud technologies Azure or AWS.
• In-depth experience with API frameworks.
• Experience with configuration management tools such as Ansible or similar.
• General understanding of network protocols, security principles, and standard methodologies.
• Working experience with SNMP V2 and V3, traps, OID’s and MIB’s.
• Solid understanding of documenting technical standards and procedures.
• Solid experience with SQL Servers 2012, 1014, 2016 and 2019.
• Experience with SQL specific tools such as Idera Diagnostics Manager, Spotlight, Redgate.
• Experience with reporting Tools – SSRS, BI.
• Experience with data warehouse concepts and processes.