Implementation Consultant

United States

Remote 🌴

Full-time

1001-5000

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🔴 Closes on:

Oct 6

About The Role

Impact you will make

The Implementation Consultant with FinThrive is responsible for successfully supporting clients during implementation by helping define application configurations, workflow, and integration with existing host systems. The Implementation Consultant will work closely with the Project Manager to manage project milestones and drive product delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice solutions and workflow during all aspects of the FinThrive product implementations as assigned. The individual will be part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume, fast-paced implementation activities.

What You Will Do

Assess current-state business processes and suggest best-practice solutions using FinThrive’ s technology
Partner with clients to design, document, and deploy application configurations and specifications
Translate business requirements into functional specifications
Serve as a liaison with custom development teams to create integration solutions or reports
Ensure proper deployment of solutions through testing
Problem-solve and perform analysis of errors based on end-user or quality testing
Act as a subject matter expert in application, implementation configuration, and deployment
Provide a consistently positive experience for all client resources, focusing on client-centric best practices and relationship management
Coordinate activities amongst Customer Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience
Manage multiple customers through the successful implementation of FinThrive Patient Access and Revenue Cycle Technology solutions
Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills
Set and manage customer expectations
Understand product data requirements and their relation to product features and functionality
Remain current on release updates and product knowledge for assigned products
Provide coordination and clear communication via phone, email, and SFDC on the case or other client implementation and support activities to both internal and external customers
Maintain implementation documentation repository
Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

What You Will Bring

2+ years of Hospital or ambulatory Patient Access and Revenue Cycle knowledge or experience
1+ years of demonstrated experience with an EMR (ex. Epic, Meditech, Cerner)
Excellent written and verbal communication skills
Strong organization, analytical, and problem-solving skills, as well as detail-oriented
Demonstrated ability to work in a team environment that requires quick turnaround and quality output
Ability to prioritize workload and work efficiently without supervision
Knowledge of all MS Office Products
Ability to work concurrently on multiple projects with several teams
Travel Required: up to 10%

What We Would Like To See

Experience with FinThrive’s Contract Management Solution
Associate or Bachelor's degree
Prior experience in implementing and/or supporting Healthcare and/or financial packages
Prior experience in implementing and/or supporting software applications
Previous experience in hospital revenue cycle operations, consulting, or general finance
Prior experience with direct client / external-facing engagements
Comprehensive understanding of the hospital revenue cycle

About FinThrive

FinThrive is advancing the healthcare economy.

For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks And Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO

FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.

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Pay Transparency Notice

FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.

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