Early Life Support Specialist

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Great long-term opportunity with an industry leader that is seeing their business accelerate!

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RESPONSIBILITIES:

• Serve as a subject matter expert (SME) for tier 3/4 operations and systems, covering AMER and EMEAA regions, with a focus on both operational intricacies and broader considerations such as legal, fiscal, and taxation frameworks
• Provide specialized support in early-stage issue resolution and prioritization, while facilitating effective communication with regional executives and ensuring adherence to regional change management and governance standards
• Own the escalation management process for ngPMS for locations, owners, and colleagues across the globe
• Identify and implement service improvement initiatives by collaborating closely with colleagues, internal teams, and external stakeholders, leveraging insights from trend analysis, root cause analysis (RCA), and problem management etc
• Act as a liaison between properties, regional teams, and product/service management colleagues to champion continuous enhancement of services and customer experience
• Drive supplier service management and improvements in partnership with product, regional teams, and support stakeholders
• Support the P&T 24x7 major incident management process providing the voice of the property & owner
• Act as an advisor to shape future property support models as the rollout increases and the proposed model is tested and adapts accordingly
• Own early life support for ngPMS and ensure a successful transition to BAU support
• Ensures that knowledge and information is captured, documented, and cascaded to internal and external teams.
• Gathers information and feedback from properties re. overall satisfaction on supplier performance

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This is a 6+ month contract with a possibility to extend. Work onsite 3 days per week. Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long-term disability, critical illness, hospital indemnity, accident coverage, and Medical and Dependent Care Flexible Spending Accounts.

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REQUIRED SKILLS:

• Expert verbal and written skill communicating with diverse work teams within all levels of an organization to include senior-level management in addition to external stakeholders.
• Expert analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships
• Expert understanding of project management principles and processes
• Expert reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists.

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PREFERRED SKILLS:

• Bachelor's degree

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Must be authorized to work in the US. Sponsorships are not available.