Location

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North Miami, Florida (In-person)

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Compensation

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$60,000-$65,000 depending on experience

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Company Snapshot

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Headquartered in North Miami, Paradigm Senior Services simplifies and streamlines operations for home care providers. By serving as a full back-office solution for home care providers, we support them in being able to focus their efforts on caring for their clients. Our team and service offerings are growing in a fast-paced environment. Paradigm Senior Services is an equal opportunity employer.

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Position Summary

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As an Implementation Manager, you will support new and existing clients throughout the implementation process. This position is well-suited for a problem-solver who is passionate about helping clients progress during each phase of implementation. This position will report to the Director of Implementation.

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Essential Duties And Responsibilities

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• Serve as the primary point of contact for client inquiries and provide timely and accurate responses via virtual meetings, phone, and email throughout the implementation process
• Build and maintain strong relationships with clients by understanding their needs, addressing inquiries promptly, and proactively offering solutions to enhance their experience
• Act as a liaison between clients and internal departments to ensure seamless communication and efficient issue resolution
• Responsible for setting up providers in payer portals and third-party systems as needed
• Proactively monitor client dashboards and implementation success metrics to identify at-risk accounts and prioritize engagement across client portfolio
• Educate clients about services available to them

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Experience And Skills

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• Minimum 2-3 years of client success or client implementation experience
• Excellent verbal and written communication skills
• Excellent organizational and project management skills
• Strong analytical and creative problem-solving skills
• Able to work in a fast-paced, high-volume environment
• Proficiency in MS Office Suite (Outlook, Word, Excel) required

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Education And Qualifications

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• Bachelor’s degree preferred

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Paradigm Offers

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• Medical, dental, and vision benefits
• Paid time off
• 401k retirement plan
• Remote work opportunities
• Support for professional growth and development