Implementation Manager

New York - Hybrid

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A global cross-border payments company with offices worldwide are offering the opportunity for an Implementation Manager to join the team. You will ensure a seamless process for their tier-1 banking and fintech clients in the integration of payments API products.

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Responsibilities of the Implementation Manager:

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• Presales activities like demonstrating the products, utilizing APIs, SDKs and other tools
• Scope client requests and translate business requirements into tech specs
• Integrate global payment solutions with key clients across the globe
• Manage the process from end to end, including presales, onboarding, integration and post-sales efforts.
• Review service tickets from clients in Zendesk and ensure the relationship with the client is managed well

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Requirements of the Implementation Manager:

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• Strong expertise and understanding of the global payments landscape is a must
• API integration experience is essential
• Technical troubleshooting skills using best practices and tools
• experience with client support or technical account management
• Track record of launching integrations with cross functional teams 

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This is a hybrid opportunity so the successful candidate must be able to work at least 3 days a week in their New York office.

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The client are offering $160,000 for this role which comes with a great benefits package, career progression opportunities, and the ability to work for an agile and growing global payments provider.

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If you believe you are a suitable fit for this role, please apply for immediate consideration, interviews are commencing from 14th October.