Job Title:

Implementation Manager II  

Reports to: Manager, Implementations  

Job Type: Full-time, Exempt  

Location: Lawrenceville, GA or Virtual  

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Founded in 1995, Vastian is the leading provider of healthcare and laboratory quality, compliance and accreditation solutions, powering laboratories and hospitals to achieve better clarity and show their higher standards. Its single, configurable integrated platform delivers a standardized, centralized solution that automates quality and compliance tasks and is fully customizable. With Vastian, health systems and labs can get ahead of compliance and quality processes, saving time that can be spent on delivering better care. Vastian is a private equity backed, fast-growing SaaS business based in Lawrenceville, GA, outside Atlanta. Click here to learn more about Vastian and our suite of solutions.

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In addition to a competitive base salary and performance bonus program, Vastian offers a comprehensive and very pro-employee benefits package which includes the following:

• Medical, dental and vision insurance  
• Short- and long-term disability coverage  
• Life insurance and AD&D  
• Supplemental life insurance  
• 401(k) savings plan  
• Paid time off

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About the role:

Would you consider yourself someone who is excited about helping clients implement new technology? Do you like helping clients get up to speed on how to use software? Are you someone who is a natural problem solver, who likes troubleshooting and who thrives in fast paced environments? Someone who gets satisfaction from providing optimal service to the teams they partner with? Perhaps you are the person who enjoys supporting and guiding a portfolio of clients through a journey that requires attentiveness, exceptional communication, and patience. As an Implementation Manager, you are the "go to" person for your clients so that they can fully understand our products, how they work together and all the benefits they offer. Simply put, you are here to ensure their implementation goes smoothly.

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Responsibilities and Duties:

• Develop and maintain a high level of expertise on our product and services.
• Provide in-depth training on our QMS (Quality Management System), including best practices and workflows customized to each client's needs.
• Scope and manage data import and integration projects along side developers.
• Exercise lab/hospital industry knowledge to support application use cases for a variety of industries.
• Coordinate multiple communication channels with internal and external project stakeholders.
• Present varied content including kick off, training calls and projects plans to medium scale project teams.
• Able to communicate complex issues and ideas into easily understood concepts.
• Act as a primary point of contact, relationship owner, and trainer, to ensure client success though system expertise on best practices, advising and addressing implementation issues or concerns, and delivering the overall implementation of our systems.
• Engage in client de-escalation and change control activities.
• Ensure the implementation process is moving efficiently throughout, tracking the progress of each project milestone in our project management tools.
• Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
• Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables with internal and external teams.
• Actively support team growth and improvement through coaching and mentorship.
• Contribute to and continuously improve overall project processes.
• Participate in establishing best practices, templates and policies.

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Qualifications:

Minimum Requirements:

• 3-5 years in Client Onboarding or Implementation, working in software implementations, or similar experience.
• Excellent written and verbal communication skills.
• Previous experience in a client facing position.
• Previous training experience, preferred software training experience.
• Organized and enthusiastic with strong attention to detail.
• Understanding of basic online/SaaS (Software as a Service) concepts.
• Proven time management skills.
• Ability to work independently, remotely, or as part of a team.
• Project oriented mindset.

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Preferred Requirements:

• Previous QMS admin or training experience.
• PMP or formal project management experience.
• Previous experience working with data import tools.

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Technologies we use: Salesforce, Service Cloud, SmartSheet, Microsoft Suite, MediaLab.

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Vastian is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, national origin, pregnancy status, sex, age, marital status, disability, sexual orientation, gender identity or any other characteristics protected by law.