Job Description

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Brilliant Financial Staffing has been engaged in the search for a Implementation Specialist for our client in the home care industry. The Implementation Specialist will be brought in on a contract basis for a period of 6-8 months. This role is on a fully remote basis, and the ideal candidate will be able to interview immediately and start shortly thereafter.

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Responsibilities

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• Onboarding Efforts: Oversee the onboarding process for new Professionals joining the client’s platform, ensuring efficiency and timeliness for the assigned implementation.  
• Ensure Compliance: Become an expert in state-specific compliance requirements, able to navigate and explain issues to external stakeholders and cross-functional teams.  
• Verify Employment Documents: Apply quick and efficient problem solving to issues with employment document, ensuring compliance with key employment requirements such as I9s, timely payments for onboarding activities, and state licensure.  
• Organize Onboarding Events: Plan and execute in-person and virtual onboarding events.  
• Resolve Risk: Address and resolve inquiries related to client’s key policies, state-specific hiring regulations, and onboarding requirements, and relationships that require review and resolution.  

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Qualifications:

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• Prior experience in the home care industry highly preferred  
• Attention to Detail  
• Effective Time Management  
• Communication Skills: Exhibits strong verbal and written communication skills to clearly convey information, updates, and instructions to internal and external stakeholders. Engages in active listening to understand client needs and provide appropriate responses and solutions.  
• Problem-Solving Skills: Utilizes analytical thinking to identify issues and develop practical solutions, addressing potential challenges proactively. Applies critical thinking to overcome objections and mismatches, ensuring a seamless transition for clients.  
• Customer Service Orientation: Provides exceptional customer service by being responsive, attentive, and supportive to client, Care Pro and Franchise Owner needs, fostering positive relationships. Strives to exceed client expectations, ensuring satisfaction and confidence in the implementation process.  

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If you or anyone you know is qualified and interested, please apply immediately.

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