About Our Client

This organization is dedicated to developing enterprise-level empathic AI Agents driven by reasoning-adept large language models (LLMs). This pioneering AI Agent is designed to seamlessly integrate with existing systems and engage with customers through multiple channels from a single, unified platform.

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If you are passionate about the intersection of human-to-machine communication and want to be part of a team that drives innovation and makes a significant impact in automating workflows, consider joining the mission to transform customer experience through empathetic AI.

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Some of the Company Values

• Customers First: Prioritizing a deep understanding of customer needs and aiming to exceed their expectations.

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• Direct and Honest Communication: Committing to clear and respectful dialogue.

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• Innovation Through Experimentation: Welcoming new approaches to achieve better solutions.

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• Proactive Mindset: Taking initiative to make a difference and being accountable for the outcomes.

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• Adaptability: Viewing changes and challenges as opportunities for learning and growth.

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• Curiosity: Pursuing knowledge and exploration of new concepts to foster continuous growth.

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• Ownership: Encouraging personal responsibility and decision-making within all team members.

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About the Role

Our client is looking for an Implementations Success Manager to facilitate the onboarding and implementation of clients onto the platform. An entrepreneurial mindset, determination, and a strong commitment to excellence in client onboarding are essential for this position. The implementation team takes pride in delivering high-quality service.

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This role is responsible for managing all aspects of the agent assistant tool setup, including analysis, configuration, validation, issue resolution, process training, initial live run support, and transition to Customer Success. The ideal candidate will adeptly implement new business solutions while maintaining a high level of client satisfaction, working with medium to large-sized enterprises without limits on complexity or functionality.

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What You'll Be Doing

• Assess client requirements, workflows, and automations to fulfill specific needs.

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• Utilize the proprietary configuration management tool to plan and configure the agent assistant to meet specifications.

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• Develop and manage comprehensive implementation roadmaps for clients.

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• Adapt app configurations in response to evolving client requirements.

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• Provide regular updates to stakeholders on critical issues and overall project status.

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• Ensure client satisfaction and retention through prompt delivery of solutions according to client timelines.

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• Support clients through validation, testing, and the go-live phases.

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• Operate in a dynamic, fast-paced agile environment.

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• Provide tier 3 advanced configuration support as part of the support structure.

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• Document the implementation framework effectively.

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• Encourage innovative ideas and share recommendations to guide future developments.

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Join the Team If You

• Have 3+ years of experience in Customer Success Management, Account Management, or Implementation roles within the B2B SaaS sector.

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• Possess experience in implementing software products.

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• Have knowledge of Web & API Development, including basic familiarity with security considerations and file formats (e.g., JSON).

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• Understand process management principles.

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• Exhibit a self-starter attitude and can operate independently.

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• Display strong critical thinking and analytical skills.

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• Demonstrate excellent collaboration capabilities.

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• Have familiarity or experience working in an agile setting.

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• Have made it this far—consider making your application!

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Why Join Us

• Real Impact: Your contributions will directly influence the product and the company.

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• A Seat at the Table: In a small team, every voice is vital.

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• Flexible Work Environment: Whether at home, a coffee shop, or elsewhere, productivity is the main priority.

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• Competitive Compensation: Enjoy a competitive salary with the potential for equity or stock grants.

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• Generous Time Off: A minimum of 15 days, with more available as needed.

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• Educational Budget: Opportunities to continue learning, as growth is essential for both the individual and the organization.

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• Chance to Build: Help lay the foundational work that leads to significant impact.

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• Challenging Problems: Engage in reshaping how work is accomplished.

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Compensation

$90K – $110K • Equity Opportunities Available