Job Description

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CGS Business Solutions is committed to helping you, as an esteemed Technical Professional, find the next right step in your career. We match professionals like you to rewarding consulting or full-time opportunities in your area of expertise. We are currently seeking Technical Professionals who are searching for challenging and rewarding roles for the following opportunity:

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CGS is hiring for a FULL TIME IT ServiceNow Program Manager. Reporting to the Enterprise Applications (Platforms) Department Manager you lead the implementation of Field Service Management and Enterprise Asset Management solutions from the group up.

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Responsibilities

• Proven experience of 10 years in FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM).
• Lead cross-functional teams in the implementation and integration of FSM and EAM platforms. This involves overseeing the governance of the system configurations, customizations, and third-party integrations to maintain system integrity and scalability.
• Manage the program budget, timelines, and resources, ensuring efficient allocation and maximizing ROI.
• Collaborate with stakeholders (e.g. Maintenance & Field IT Tech leadership) to identify business needs and translate them into technical requirements.
• Facilitate change management and user adoption strategies, including training and support for end-users.
• Leadership and oversight of assigned team of Project Managers, FSM Administrators and FSM Developers.

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Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field required.
• 10 years of experience with FSM or EAM implementation (Maximo, ServiceNow, Oracle EAM) or similar role, with a track record of successful implementations.
• ServiceNow, Maximo, or Oracle certifications preferred.
• Strong understanding of Field Service Platform capabilities, modules, and best practices.
• Hands on experience managing and configuring FSM and EAM platforms like ServiceNow, Maximo or Oracle.
• Excellent project management skills, including experience with Agile and Waterfall methodologies. CAPM or PMP is strongly preferred.
• Strong leadership and team management abilities, with the capacity to motivate and guide cross-functional teams.

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About CGS Business Solutions:

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CGS specializes in IT business solutions, staffing and consulting services. With a strong focus in IT Applications, Network Infrastructure, Information Security, and Engineering. CGS is an INC 5000 company, vote one of the Best Places to Work and honored to be selected as one of the Best IT Recruitment Firms in California. After eight consecutive Fastest Growing Company titles, CGS continues to break into new markets across the USA. Companies are counting on CGS to attract and help retain these resource pools in order to gain a competitive advantage the rapidly changing business environments.