Summary

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The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

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Job Description

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The Presales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licensing and technical queries and talking to / visiting end-users of larger organizations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

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Role

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•  Support the sales team in handling more technical enquiries from larger end-user customers
•  Discussing technical aspects of the products with end-users
•  Train resellers and ESET staff on products and their application
•  Be a central source of knowledge for the sales and marketing teams on all aspects of the product, its licensing and impact / integration in broader IT systems
•  Be an ESET evangelist both at end-user meetings and events
•  Keep up-to-date on industry knowledge and news on a technical basis
•  Assist and develop onsite or remote PoC’s, Demos and customer engagement.
•  Participate in sales strategy planning, customer design, technical evaluations and sales calls.

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Activities

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•  Provide technical sales advice to the internal and external sales teams on specific enquiries
•  Undertake product training sessions for ESET staff
•  Undertake product and technical training sessions for resellers and their staff (time required away)
•  Undertake web demonstrations to key customers and resellers
•  Undertake onsite demonstrations to prospective customers and resellers (time required away)
•  Attend exhibitions and conferences to provide technical product advice (time required away)
•  Prepare and undertake monthly product webinars to the reseller channel and end-users
•  Manage KPI’s and personal goals

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Essential Skills

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•  Previous experience providing technical support to both end-users and resellers
•  Experience with security software and their application within an IT environment
•  Able to present confidently to senior IT staff specializing in IT Security (CISO level)
•  Enterprise network knowledge
•  An understanding of encryption technologies
•  An understanding of server infrastructure and domain configuration
•  Understands (Intermediate admin) Operating system configuration (Windows, Mac, Linux).
•  Understands Virtual Machine usage
•  Able to evaluate an enterprise's security posture and provide expert recommendations for implementing effective security solutions
•  Proficiency in identifying, analyzing, and responding to security events and incidents, providing strategic guidance to ensure effective threat mitigation and comprehensive risk management.
•  Able to travel and stay away as and when required
•  Full valid driver’s license

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Desirable Skills

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•  Previous experience delivering training
•  Previous experience in presenting IT products
•  Project management experience
•  In-depth knowledge of the security software industry and ESET competitors
•  Complete ESET product knowledge

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Education:

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Bachelors IT degree or an equivalently qualification with relevant professional experience

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Experience:

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5+ years of experience in Presales activities

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Communications:

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Excellent writing and communication skills

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Polite and helpful personality

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Customer-oriented communication

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Language:

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Italian native speaker or C1

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English B2 - Upper intermediate

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Benefits

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Health & well-being

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• Injury insurance
• English course
• Hours for doctor´s appointment/medical examination

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Family

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• Marriage allowance
• Childbirth allowance

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Office

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• Refreshments in the office (fruit, coffee,..)
• Meal vouchers
• Birthday cake
• Teambuilding activities
• Christmas event or dinner
• Smart working and flexible working hours
• Relaxation room, free parking, shower

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Other

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• Loyalty program
• Christmas present
• Equipment to work from home

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Primary location

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Milan

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Additional locations

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Time type

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Full time

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Get to know us:

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Our office is primarily Sales & Marketing oriented.

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The ESET branch in Milan, Italy, focuses on providing cybersecurity solutions tailored to the local market, enhancing the company's presence in the region. ESET has been active in Italy for many years, establishing itself as a trusted provider of digital security solutions, including endpoint protection and advanced threat management. The Milan office supports both business and individual customers, emphasizing local partnerships, training, and technical support to adapt to the evolving cybersecurity landscape.

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ESET's commitment to the Italian market reflects its global mission of delivering top-tier cybersecurity solutions while maintaining a localized approach to better serve customers' needs.

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Established: 2019

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At ESET, diversity, equity, and inclusion (DEI) are integral to our corporate culture. We believe in creating a respectful environment, where everyone feels valued and respected, welcoming applications from individuals of all backgrounds, including race, gender, age, religion, disability, and sexual orientation.