Responsibilities:

Your primary focus is to provide pre-sales and post-sales customer support, assisting the technical and commercial teams as they engage with partners and customers alike.

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While a technical role, it is key that you can bridge the gap between technical and non-technical teams and be approachable and customer-facing.

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Some travel will be required (when conditions allow), meeting with customers and partners as needed.

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What success in this role would look like...

You’re one of the go-to experts for our sales teams, partners, and resellers when they need technical assistance or advice.

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You’ll utilise your excellent server and networking infrastructure knowledge to seamlessly implement our solution as part of POC’s in customer's environments (i.e. Linux, DNS, HyperV/VSphere, AWS/Azure).

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Your explanation of complex technical concepts is engaging for the broad audiences you come across. They leave your workshops and pre-sales sessions feeling empowered and full of memorable and valuable knowledge.

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Pre-Sales duties:

• Assisting the sales team with the preparation of a technical response to RFI, RFP.
• Customer meetings, presentations and demonstrations. 
• Proof of concept delivery, working with the customer and our technical teams to deliver POC, OAT, and UAT phases.

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Post-Sales duties:

• Working with the customer technical teams finalise design and implementation.
• Customer training.
• Managing the smooth handover to customer operations teams and our support and service teams.
• Feedback to the development team with lessons learned and product feature requests.

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Desired knowledge & expertise:

• Knowledge of common virtualisation platforms such as VMWare & Hyper-V.
• Knowledge of various cloud platforms such as AWS and Azure.
• Network design principles including an understanding of routing and switching.
• Networking protocols and how they relate to enterprise software applications.

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And it would be beneficial to have experience with:

• Microsoft enterprise software such as Exchange, Sharepoint, and Remote desktop services.
• Knowledge of Linux software such as Apache HTTPD and Squid, for example.
• Scripting (any language)
• Commercial load balancing solutions such as F5, A10, Barracuda, or Loadbalancer.org.
• Multi-site networks and DR deployments.
• Policy Based Routing
• HAProxy / LVS / Iptables / Netfilter
• Authentication services, Active Directory, SAML SSO etc.
• Firewall / WAF and overall enterprise security architectures.

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What's on offer:

• Up to £70,000 (base salary) + Profit Share Scheme
• 28 days holiday (including BHs) 
• Earn up to 5 additional days holiday (additional day each year of service)
• Purchase up to 5 additional holiday days each year
• Ability to grow and develop at a thriving business (22 years of 20%+ YoY growth)