About The Role

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Kontent.ai, a leading content management platform with recent growth funding, is expanding its roster with multiple positions in our commercial go-to-market teams. The ideal candidate for this role will reside in the United States and primarily interact with North American prospects and will also occasionally interact globally with Kontent.ai teams.

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Job Description

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Kontent.ai is looking for a full-time Presales Engineer to support our ambitious growth objectives in North America. The Presales Engineer supports the sales process and serves as a technology adviser to prospective customers. Successful Presales Engineers display a strong ability to understand customer requirements, determine the best solutions and effectively communicate the value proposition of solutions. The ideal candidate will have a solid depth of experience in several key areas:

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• Communication Skills: Commercial-facing prospect interactions, specifically product demos and sales calls.  
• Technical Skills: Technical acumen to deftly articulate and survey both the Kontent.ai technical landscape and that of prospects.  
• Product Skills: Prior experience working with product teams to help communicate the state-of-the-state of the product while clarifying current and roadmap product capabilities and value.  

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The Presales Engineer will primarily assist sales efforts towards our growth objectives; salespeople will request and engage your attendance, collaboration, and best strategic thinking in a dynamic and fluid working environment. The Presales Engineer will help Sales teams articulate value and close deals.

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A Typical Workweek Will Include

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• Strategic review of pipeline deals and scheduling technical demos with your sales team.  
• Leading the technical sales calls with prospects – you may have support from product teams in some cases, but you will be expected to handle common technical questions and themes on your own for almost all scenarios.  
• Giving product demos emphasizing technical aspects of the Kontent.ai platform while answering routine buyers’ business and technical questions.  
• Building custom demo and Proof-of-Concept environments if needed to accommodate edge-case prospects.  
• Help document crucial sales call information into the CRM if needed.  
• Help liaison and hand off technical aspects of newly won customers to Kontent.ai customer success teammates and associates.  
• Communicate with product and marketing teams to help evolve the product.  

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Required Communication And Soft Skills Experience

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• Prior experience partnering with salespeople to advance opportunities and close deals towards growth objectives, minimum 2 years experience.  
• Experience with leading technical product demos and presales calls, minimum 2 years experience.  
• Advanced demo skills, able to give demos with minimal preparation if needed. Minimum 2 years experience.  
• Bias towards action in communications; proactively engaging and answering prospect questions across communication channels, live video calls, phone, email, messaging platforms, in-platform text, etc. Demonstrable success, minimum 3 years experience.  
• Highly organized professional attributes. Excellent time management skills to load-balance numerous projects at once. Ability to self-organize a dynamic workload and stay current across all internal administrative cycles, weekly, monthly, quarterly, and annually.  
• Demonstrable critical thinking, analytical, and problem-solving skills. Ability to make data-driven decisions.  
• A genuine desire to help others, especially customers.  
• May participate in the occasional RFI or RFP responses. Should have some experience with RFI/RFP.  
• Occasionally travel within the United States for team meetings, not required for daily duties.  

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Required Technical Skills

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• Prior experience with Content Management Systems or Platforms, ideally 2+ years in the CMS space. But we can waive this requirement if all other technical skills are outstanding (we can teach you our industry).  
• Prior experience with an integrated or ‘headless’ environment in SaaS. Strong understanding, proficiency, and comfort with APIs, webhooks, and other data integration methodologies. Minimum 3 years experience.  
• Strong front-end and full-stack technology understanding and skills. Ability to comprehend in-depth front-end scenarios and configurations. Minimum 3 years experience.  
• Professional and personal skills in web technologies such as JavaScript, CSS, HTML, React, Angular, etc. Minimum 3 years experience.  
• Prior experience working with integration or implementation partners or projects.  
• Demonstrable thirst for knowledge, have challenged yourself to learn new technologies, self-taught if needed. You’ll be encouraged to advance your technical expertise, particularly around front-end and full-stack technologies.  

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Nice To Have Skills/Experience

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• SaaS hyper-growth experience or seeing a SaaS company grow through key stages of post-funding acceleration, purchase, or merging.  
• A GitHub profile, while not required, is nice to have if available.  
• Multilingual, while not required, is nice to have if available.  
• Willingness to travel and attend trade shows or marketing events. While not required, it is nice to have if willing.  
• A valid and current passport for international travel. Not required, but nice to have to join the global team meetups in fun places!