Description

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Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, the Selling Partner Support Organization’s goal is to enable sellers, vendor, and brand owners of any size by helping them build the business they want. We obsess over providing world-class support to Merchants selling on the Amazon platform on a worldwide scale. Selling Partner Support strives to predict our Selling Partner's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. So, to our Third-Party Merchants, we ARE Amazon!

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The Future Operating Model team are seeking a driven individual, who has a proven track record of using data, communication and engagement strategies to drive adoption and operational improvements across multiple locations and regions. This is a high-impact, high-visibility position that interacts with a broad group and requires a superior self-directed individual with strong attention to detail and great organizational skills. The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, and react with appropriate levels of urgency to situations and events that require quick response or turnaround. They will be able to call upon their call/contact center expertise in order to share best practices to drive operational excellence. He or she will be highly self-motivated with a strong sense of initiative and will possess the ability to anticipate needs. This is your chance to work hard, have fun, and make history!

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Key job responsibilities

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•  Project management
•  Program management
•  Stakeholder relationship management: influencing without authority
•  Strong business analytics and leadership skill
•  Operational standardization
•  Sharing operational and quality best practices across Seller Support Network
•  Deployment of new operations and/or SLAs within the Seller Support Network
•  Provide value-added recommendations and continuous improvements based on analysis to enhance, systems, programs or Selling Partner issues
•  Analyze performance data
•  Produce detailed reporting and metric preparation - Daily and weekly operations/deliveries/key metrics/ review and management
•  Provide consulting and training support while encouraging partner teams to operate with a sense of independence and ownership
•  Special projects and other responsibilities as assigned

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A day in the life

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Strong business acumen, exceptional organizational, people and process management and an inquisitive nature. The ideal candidate actively seeks to understand Amazon core business values and initiatives, and translate those into everyday practices. They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem-solving skills with an unrelenting passion for excellent service to our Sellers.

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Basic Qualifications

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•  3+ years of team management experience
•  3+ years of program or project management experience
•  3+ years of working cross functionally with tech and non-tech teams experience
•  3+ years of delivering cross functional projects experience
•  Experience defining program requirements and using data and metrics to determine improvements

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Preferred Qualifications

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•  Experience implementing repeatable processes and driving automation or standardization
•  Experience in data mining, data management, reporting, and SQL queries

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Company - Amazon.com Services LLC

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Job ID: A2680214