IQVIA Patient Support Services Center of Excellence

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IQVIA Patient Support Services Center of Excellence is a fast-growing organization focused on developing the next generation of connected innovations to support patients and their caregivers on behalf of our clients. Our Client Excellence team is responsible for timely executing on our clients objectives across all patient services (i.e. Access, Affordability, Adherence, and In-Home Solutions).

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Seeking a dynamic talent with experience in managing projects and timelines for large clients in the biopharmaceutical industry. This individual should understand patient services and its challenges and be able to clearly articulate both internally and externally any impacts while providing strategic guidance in a timely approach. This is a great opportunity to join a growing team, working alongside a diverse team of business analysts, program managers, and product specialists in data and analytics, to drive patient-centric growth.

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Job Overview

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The Project Implementation Manager will be expected to perform the following functions across multiple clients:

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• Define and set expectations of service delivery across all IQVIA Patient Support Services and ensure client needs are met. Collaborate with client account teams, technical services, and data service teams to provide insight into program performance and project management. Identify and introduce program improvement opportunities to the internal account team that best match the needs of the client’s goals. Work closely with internal IQVIA cross-functional teams to ensure successful and timely program implementation. Utilize available project management and implementation tools to create and review project plans in an effort to monitor and report project implementation status as well as mitigate risks.

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Essential Functions

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• Project implementation and maintenance including creating and managing timelines in accordance with the client contracts and business requirements document.
• Define and update status reports as appropriate to meet changing business needs and technical requirements.
• Coordinate and lead client project status meetings and internal status meetings on a regular basis.
• Develop project plan including timeline, strategies, scheduling, and risk analysis.
• Coordinate various program deliverables with all functional groups (internal, external), ie. Brand personnel, third party agencies and technology partners to ensure a smooth delivery of the product(s).
• Manage projects from inception through launch while optimizing project timelines, and client expectations.
• Proactively escalate risks and own resolution for any issues impacting project schedules.
• Ensure all documentation related to project delivery is maintained in appropriate systems.
• Works directly with clients and technical and operational leaders to identify program requirements.

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Qualifications:

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• Bachelor's Degree required.
• 3+ years project management and project implementation experience.
• PMP certified preferred.
• Knowledge of the biopharmaceutical and life sciences landscape and access, affordability, adherence, or patient services.
• Remote/Home based and willingness to work east coast hours.
• Travel up to 10-15%.
• Working Knowledge of navigating project management tools such as Smartsheet and Jira
• Ability to multi-task across assignments for multiple clients in a fast-paced environment.
• Keep detailed and organized documentation.
• Take ownership and be accountable for assigned projects and their timelines.
• Experience navigating within a matrix organization and a base level understanding of technological solutions offered within patient services would be a plus.
• Effectively communicate and collaborate with the internal account team, technical services team and data team.
• Guide cross-functional project teams and provide ongoing operational supervision to client programs.

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About IQVIA

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IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

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We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

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IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

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The potential base pay range for this role, when annualized, is $92,000.00 - $153,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.