Salesforce Solutions Architect (Service Cloud)
Title
Salesforce Solutions Architect
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Type
Fulltime Permanent
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Location
NYC, New York, United States
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Required Skills
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- Service Cloud - MUST (u/stand call center, omni) 800 agents in house that all use SF service cloud - B2C, B2B, chat
- They build out workflows for many, many teams
- Use SF for application development
- Need someone who knows how to make the most out of the application β they get a lot of requests!!
- Constantly getting requests from every department β working with all the business teams on their requests, projects, enhancements, knowledge to build out workflows
- AI experience β BIG plus β knows how to apply to business scenarios to be more efficient
- Avram - manager
- His team has over 100 people
- ERP and Salesforce - very customized
- Need someone who has been in this space a while
- Industry: Retail preferred, but doesnβt need be. Need someone with great personality, can work w/ business teams