Title

Salesforce Solutions Architect

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Type

Fulltime Permanent

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Location

NYC, New York, United States

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Required Skills

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• Service Cloud - MUST (u/stand call center, omni) 800 agents in house that all use SF service cloud - B2C, B2B, chat
• They build out workflows for many, many teams
• Use SF for application development
• Need someone who knows how to make the most out of the application – they get a lot of requests!!
• Constantly getting requests from every department – working with all the business teams on their requests, projects, enhancements, knowledge to build out workflows
• AI experience – BIG plus – knows how to apply to business scenarios to be more efficient
• Avram - manager
• His team has over 100 people
• ERP and Salesforce - very customized
• Need someone who has been in this space a while
• Industry: Retail preferred, but doesn’t need be. Need someone with great personality, can work w/ business teams