Job Title:

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Senior Sales Engineer, Salesforce

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Job Description

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We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

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The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

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In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

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Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

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We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

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Join us and be part of this journey towards greater opportunities and brighter futures.

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Salesforce Sales Engineer

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Role Summary

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Concentrix Catalyst is looking for Salesforce Sales Engineers who are self-starters, relationship-oriented individuals that excel in solving business challenges with Salesforce technology solutions. Individuals in this role will collaborate with Salesforce Architects, Industry Client Account Leads and Account Executives to pursue and close new business opportunities in existing and new accounts. Concentrix offers an aggressive commission plan to reward high sales achievers.

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Responsibilities

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• Work closely with Salesforce AEs and Concentrix account managers to strategize and pursue new business opportunities including transformation deals
• Act as subject matter expert, leverage expertise and provide technical solutioning guidance for Salesforce Data Cloud, Service Cloud, Service Cloud Voice, and Einstein/Agentforce solutions (Next Gen Care)
• Ensure Concentrix solutions powered by Concentrix’s Salesforce Next Gen Care solution portfolio are represented with clear value and customer experience stories.
• Follow client deployments and operation of our Next Gen Care solutions to ensure goals and impact identified in the sales process are delivered.
• Engage with Concentrix account managers and new logo sellers to identify business challenges in their accounts, build strong relationships that yield opportunities in their accounts.
• Provide input to Salesforce AE/SE on future Concentrix use cases and solutions. 
• Proactively maintain Salesforce AE/SE relationships
• Leverage modern sales tools to effectively manage your pipeline and deal velocity
• Maintain a strong knowledge of our Salesforce based solutions, customer stories, competitors and key changes to the Salesforce platform and roadmap

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Your Impact:

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• Review RFP requirements while leading solution design
• Develop and deliver technical presentations
• Provide technical product expertise during sales opportunities, both in person and remotely, to include providing live product demonstrations
• Build and configure demo scenarios in Salesforce

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Your Qualifications:

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• 7 years of technology related sales or business development experience with direct field experience selling complex transformational technology solutions to Fortune 5000 companies.
• Minimum of 5 years experience deploying Salesforce solutions
• Minimum of 3 year providing pre-sales support
• A bachelor's degree in engineering, computer science or MIS, or equivalent experience.
• Current Salesforce certifications
• Knowledge of Service Cloud including Agentforce, Einstein, and Service Cloud Voice.
• Experience working with industry-leading AI technologies
• Experience interacting with customers, senior-level personnel and Team members
• Ability to act as a trusted advisor in addressing our clients' business needs
• Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook
• Ability for 25% travel

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The base salary range for this position is $94,000 - 132,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 4/14/2025.

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Location:

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USA, TX, Work-at-Home

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Language Requirements:

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English

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Time Type:

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Full time

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Physical & Mental Requirements:

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While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

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For more information regarding your EEO rights as an applicant, please visit the following websites:

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• English
• Spanish

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To request a reasonable accommodation please click here.

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If you wish to review the Affirmative Action Plan, please click here.

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R1538122