About Us!  

Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries, including 5,300+ K-12 US school districts, to provide integrated visitor, volunteer, attendance, dismissal, emergency management, and safeguarding software and services covering the complete spectrum of school and student safety.  

We are passionate about our mission to protect every child, every school, every day!  

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Position Overview:  

Serves as a client-facing solution advisor throughout the sales cycle helping guide the client through their technical evaluation and decision process of selecting a Raptor software solution.  

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Job Duties & Responsibilities:  

• Consults with existing and potential clients to assess and understand technical needs and systems requirements.  
• Provides expertise and support to sales teams to communicate products, services, and client needs.  
• Ensures that customer needs are met, which may include product modifications.  
• Proposes improved solutions to customers and explains benefits of changes while being involved in cross-sell opportunities.  
• Be the Pre-Sales technical expert on how Raptor solutions will work and be integrated into a client’s environment.  
• Be involved in technical discussions around integration requests for other systems (Student Information System Integration, Access Control, Mass Notification Systems, 911 Connectivity/Interoperability, etc).  
• Drive sales bookings growth through technical expertise while being responsible for the technical agreement with K-12 clients and validating their technical configurations.  
• Technical support for meetings involving CTO, IT, Network Specialists, etc. as well as being the go-to resource for technical questions.  
• Lead Client Discussions of Active Directory set-up policies and recommendations.  
• Lead client discussions of load or performance testing.  
• Provide Quality Assurance Review of all technical components included in complex customer solution configurations.  
• Set post sales expectations of client requirements with internal departments such as professional services, and customer success teams.  
• Travel as needed to visit clients on site for large and complex opportunities.  
• Build and maintain relationships with K-12 technical leaders such as the CTO/CIO.  

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Qualifications:  

• Bachelor’s degree in Technology field related to products and services being sold preferred.  
• Ability to travel at least 50%.  
• Two to four years of technical sales related experience required.  
• Excellent technical solution demonstration and verbal communications skills.  
• Proven ability to explain technical products to non-technical audiences.  
• Ability to apply engineering, technology, or other related principles to product sales.  
• Excellent organizational skills and attention to detail.  
• SaaS Sales/technical expertise.  
• Seeks challenges.  
• Thrives with problem solving.  
• Enjoys being in the details.  
• Curious about use cases, integration, and solution possibilities.  
• Demonstrated technical aptitude.  

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What's in it for you?  

• You join the gold standard in school safety software.  
• You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.  
• You will work with diverse teams made up of some of the best minds in the industry.  
• You will exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.  
• You will have access to a robust benefits package that includes:  
• Remote-first philosophy  
• Flexible paid time off  
• Paid parental leave  
• 11 Paid holidays per year  
• Workplace flexibility  
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical  
• 401(k) employer contribution to help you plan for the future  
• Company paid life insurance, STD, and LTD  
• Pet insurance