Job Description:

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At Gainsight, our mission is to be living proof you can win in business while being human-first.

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Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, Poland and India.

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Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.

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Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

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Location: Wroclaw / Hybrid

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B2B Role

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Compensation Range: 9,000 - 11,000 PLN

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Responsibilities

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• Responsible for nurturing existing Gainsight customers to increase adoption and expansion via technical strategy.
• Work in tandem with the Customer Success team and drive technical initiatives to achieve customer outcomes.
• Conduct requirement gathering sessions in order to interpret and deeply understand business requirements while documenting those details in a thorough and interpretable fashion.
• Develop and Integrate yourself into your customers operations team to support Gainsight.
• Configure the Gainsight platform per the desired specifications and conduct enablement sessions to the customer’s Gainsight Admin.
• Quickly establish rapport and positive relationship with client & stakeholders and manage expectations throughout the implementation lifecycle.
• Proactively Identify and escalate potential issues/risks and partner with both internal & external stakeholders for mitigation/resolution.
• Maintain a deep understanding of Customer Success to be a trusted thought leader and advisor with your customers.
• Participate in establishing best practices, templates, policies, tools and partnerships to expand and mature capabilities of the team.
• Forecast, track and report project hours and achieve your utilization target.

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What We're Looking For

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• 1 - 4 years of hands-on experience in Professional Services, Enterprise product implementation, or a related field; SaaS experience is highly preferred.
• 1 - 4 years of practical experience with JavaScript, HTML, and CSS.
• Proficiency in at least one programming language (e.g., Node.js, Python, Java, C#) with a strong understanding of Object-Oriented Programming (OOP) principles is a must.
• Solid technical skills and aptitude are required - CRM, databases, data integration processes, Salesforce and various SaaS platforms are considered relevant.
• Solid understanding of Web services, APIs and Webhooks.
• Mobile development is a plus.
• Skill set to understand and document business requirements as well as provide prescriptive recommendations by actively listening and asking probing questions.
• In-depth knowledge and experience with successfully managing enterprise software application implementations - with waterfall and agile methodologies.
• Experience with spearheading initiatives with cross-functional teams on a number of concurrent engagements.
• Record of professional achievements with a track record of delighted, successful, and satisfied customers.
• Executive presence and confidence in communicating with technical, business, and senior leader stakeholders.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Capability to be dynamic and adapt quickly in a fast-paced environment.
• Comfortable working on 5-10 unique customer projects at one time.
• Passion to be an expert on the product and for being part of a fast growing company.
• Strong communication, presentation, consultative and leadership skills.
• BA/BS degree or equivalent.
• Available for customer meetings and consultations during CET business hours.
• This role is based in Wrocław, Poland, with the opportunity to collaborate with a global team and global customers.

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Private Medical Care - Enelmed:

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As part of our commitment to your well-being, Gainsight offers comprehensive private medical care through Enelmed. Here's what you need to know:

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Priority Client Status:

Enjoy expedited visits and services with priority client status. Please note that this privilege applies to select doctor appointments and specializations within Enelmed.

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Premium Package:

All eligible teammates, including B2B teammates, are enrolled under the Premium Package, fully covered by the company.

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Partner and Family Coverage:

You have the option to include your partner or family members in the medical plan. If you cover 100% of your partner's expenses, Gainsight will cover the full cost. However, this benefit is exclusively for active teammates, and partners must commit to a minimum 12-month enrollment period.

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Termination:

Your medical benefits will remain active until your Last Working Day (LWD).

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If you wish to cancel your partner's coverage before the one-year commitment ends, you're responsible for payments until the 12-month period from the insurance start date concludes.

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Multisport Card:

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Gainsight encourages a healthy lifestyle through the Multisport Card program provided by Benefit Systems. Here's what you need to know:

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Provider:

The Multisport Card is facilitated by Benefit Systems, granting access to numerous fitness facilities within their network.

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Benefits:

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• Gym Access: Enjoy access to various fitness locations under the Benefit Systems network with the Multisport Card, including the Open Card option for unrestricted access.
• Payment Structure: Gainsight covers 70% of the card cost, with the remaining 30% deducted directly from your monthly salary.
• Partner Enrollment: You can include your partner in the program, although parental coverage is not available. This benefit is applicable to both contractors and full-time employees.
• Flexibility: Change your preferred fitness facility on a monthly basis for added convenience.

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Termination:

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If you leave Gainsight, your Multisport Card benefit, along with your partner's, will be discontinued.

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Gainsters love working here for several reasons. Here are a few:

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• Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
• Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. 
• Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
• Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
• Our Wellness Priorities: Monthly Recharge Days that re-energize us.
• Our Parody Videos: No explanation needed. Just watch them here!

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By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!

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Job Description Summary

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By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!