Who we are

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Kentik is the network observability company. Our platform is a must-have for the network front line, whether digital business, corporate IT, or service provider. Network professionals turn to the Kentik Network Observability Cloud to plan, run, and fix any network, relying on our infinite granularity, AI-driven insights, and insanely fast search.

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Kentik makes sense of network, cloud, host, and container flow, Internet routing, performance tests, and network metrics. We show network pros what they need to know about their network performance, health, and security to make their business-critical services shine. Networks power the world's most valuable companies, and those companies trust Kentik. Market leaders like IBM, Box, and Zoom rely on Kentik for network observability. Visit us at kentik.com and follow us at @kentikinc.

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What we do

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Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses?

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Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik's most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers.

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What you'll do

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• Manage all technical aspects of the sales process including product demonstration, proof of value, customer on-boarding, and feature requests
• Respond to RFIs, RFPs, and RFQs
• Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities
• Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization
• Conduct post-sales engineering check-ins (in collaboration with Customer Success) with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems
• Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives
• Attend trade shows, conferences, and meetups
• Travel to customers in designated territory

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What you'll bring

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Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don't match all of the qualifications, your skills and experience could be valuable in this role!

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• 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role
• Located in Europe - strong preference for candidates located in the UK, Germany, or the Netherlands
• Fluent in English
• Experience managing networking equipment, cloud environments and linux servers
• Knowledge of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP) and their use for infrastructure design and operations
• Strong understanding of monitoring, observability, analysis and performance monitoring
• Excellent verbal and written communication skills - will be conducting technical conversations with prospects ranging from staff-level engineers and architects to senior executives
• Understanding of Security and governance topics applicable to network infrastructure
• Expertise in deploying cloud networking
• Willingness to travel as needed

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Nice to haves:

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• Since this role will support customers across multiple countries, candidates who are fluent in another language will have an advantage (i.e. French, German, Italian, Spanish)
• Previous work experience supporting architects, network engineers and systems engineers from Tier 1 and 2 carrier, or large Enterprise accounts
• Knowledge of one or more public cloud architectures (e.g. AWS, GCP, Azure)
• Background or product interest in security, performance, monitoring, and/or infrastructure space
• Desire to specialize in Generative AI and Large Language Models
• Scripting proficiency in Python, Bash, Ansible, Perl or similar coding expertise
• Basic database and/or SQL experience
• Familiarity with open source technologies such as Elastic, Grafana, and Prometheus
• Ability to use API calls as a tool for fast integration with 3rd party systems.
• Early member of a sales team at a hyper-growth startup

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What we offer

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Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We're very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers.

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In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include:

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• 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
• Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
• Paid family & medical leave 
• Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
• 401(k) retirement account
• Home office reimbursement 
• Stock options

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Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate.

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Come work with us

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The true meaning of Kentik is visibility. We're committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik.

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We don't look for individuals who fit the culture, but those who will continue to add to the culture. 

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We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status.

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Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com.

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Come as you are!

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You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you'll take on, we're sure you'll enjoy joining the Kentik team.