Job Title: ServiceNow ITSM Business Analyst

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Location: Atlanta, GA (Remote)

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Job Description

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• ITSM Integration Custom App Service Catlog BA
• Minimum 715 years working experience with ServiceNow platform as a Developer in enterprisewide multitier ServiceNow production environment
• At least 7 years of experience in the IT Industry Experience as developer Dev lead
• Working knowledge of cloud scripting languages preferably JavaScripts JSON
• Excellent advance understanding and ability to script automated processes
• Agile Scrum methodology Experience
• Handson experience integrating ServiceNow with external systems
• Solid knowledge of JavaScript HTML CSS
• Portal Scripting in Angular JS
• CSS based UXUI design development
• Understanding of Angular based Client side Serverside scripts
• Client Side and ServerSide Scripting ie Catalog Client Script Business Rules Script Actions Script Includes etc
• Client and Server APIs ie GlideDialogWindow Glide Form GlideAggregate GlideRecord etc
• Handson experience in ITSM Service Level Management Service Catalog Release Management Asset Management CMDB Event Management Orchestration Active Directory integration B2B Integration and Virtual Agent
• Excellent time management organizational skills crisis management and problemsolving skills are essentials
• Good oral and written communication skills Strong analytical teamwork and customer engagement skills
• Ensures information is accurate and complete Selfmotivated and open to learn all aspects of cloud administration
• Must be willing to teach and share all knowledge with team members and other operational teams

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Certification a plus

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• ServiceNow Administration certification
• ServiceNow Certified Implementation specialist Various Tracks
• ServiceNow Service Portal Certification

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Required Skills

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• Strong ITSM Process knowledge
• Reporting Dashboards
• Good understanding of Business Rules Client Scripts UI Policies UI Actions ACLs Best Practices
• Notifications Workflows
• Import Sets Transform Maps
• REST SOAP Integrations
• Service Portal Pages Widgets UI Macros
• Virtual Agent
• Client Server APIs Script Includes
• JavaScript AJAX AngularJS HTML CSS JSON Agile Scrum Knowledge.

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Soft Skills

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• Strong communication
• Team managing skills