Job Overview:

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We are searching for a Senior Solutions Engineer who’s all about putting our customers first and bridging the gap between their needs at Cortavo! As a Senior Solutions Engineer you will be able to fully and independently run low to mid-complexity opportunities. You’ll dive into Networking, Compute, Data Storage, and Microsoft 365, using your skills to streamline operations, automate hardware and software setups, and design solutions that fit our clients like a glove—whether on-prem, in our datacenter, or in the cloud. We need someone who’s passionate about advocating for our customers by boosting their efficiency with innovative tech! Also by tackling complex challenges with systems admin, networking, and cloud expertise, all while guiding our engineering team.

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The Senior Solutions Engineer will report directly to the Engineering Manager at Cortavo.

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Accountabilities:

• 50% - Customer Facing Duties – Solutions Design and Implementation, Technical Design and Documentation
• 30% - Incident Management, Escalations, and Internal Support
• 10% - Strategic Evaluation of Technology Stack for Business Needs
• 10% - Administration (meetings, presales, process improvement, research)

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Responsibilities:

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Customer Solutions Implementation, Technical Documentation-

• Design & Lead Solutions: Architect and implement scalable, secure networking, infrastructure, backup, and cloud solutions.
• Project Leadership: Manage customer projects, onboarding, and migrations (networks, mailboxes, apps).
• Networking: Configure and secure network devices (Cisco Meraki, Juniper, Fortinet, Palo Alto) at client sites.
• Network Design: Design, update, and troubleshoot networks efficiently, even without diagrams.
• Backup & Recovery: Design and Implementation backup strategies (Veaam, Pure Storage, Dell) and create SOPs around restores.
• Systems Admin: Administer on-perm and virtual systems (Windows/Mac OS, apps, IaaS).
• System Optimization: Optimize Cortavo Cloud (VMware) and VM performance.
• Monitoring & Management: Set up and manage remote tools and proactive monitoring.
• Documentation: Create and maintain accurate, accessible technical documentation.
• Customer Data: Keep customer records current in systems like Autotask, Datto, and Salesforce.

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Escalations and Support-

• Technical Escalation: Serve as the Tier 4 escalation point for Engineers and Service.
• Desk, resolving complex MSP incidents, including VIP cases, with advanced troubleshooting.
• Priority Resolution: Lead resolution of priority cases (P1/P2), including on-site visits and technical guidance for staff.
• Training & Documentation: Document solutions and train technical staff to improve feedback loops.

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Strategic Evaluation of Technologies-

• Tech Research: Stay updated on new technologies and methods to optimize engineering tools and approaches.
• Product Demos: Conduct demos to support business cases and advise clients as a trusted advisor.
• Technical Agility: Excel in a dynamic environment, quickly mastering new technologies to meet customer needs and deliver projects on time.

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Administration-

• Presales: Offer technical guidance and solution designs throughout the sales process, providing buyer/solution-fit feedback to sales and leadership.
• Process Improvement: Enhance onboarding, offboarding, and service processes with operational upgrades and automation.
• Change Management: Manage and approve change requests, ensuring protocol compliance to minimize disruption and maintain network stability.

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Required Skills:

• Bachelor’s degree in Computer Science or Engineering.
• Minimum 10 years of IT systems engineering experience.
• Minimum 3 years of senior engineering experience.
• Expert knowledge in IT Operations and Systems Administration and ability to communicate the same to customers.
• Expert knowledge of Networking and Firewalls, such Cisco Meraki, Aruba, Fortinet.
• Knowledge of structured and rapid creation and updating of Network Architecture Designs.
• Proficiency in proactive monitoring tools like LogicMonitor, DataDog, Zabbix, etc.
• Ability to configure and optimize DNS infrastructure, including managing DNS records and resolving complex DNS-related issues.
• Proficiency in designing and implementing identity provider solutions such as Azure AD, OKTA, Ping, or similar platforms.
• Understanding of security software solutions like Sentinel One, Keeper, CrowdStrike, MS Defender, or similar tools.
• Experience in implementing and managing mobile device management platforms such as MS Endpoint Manager (formerly InTune), Jamf, Kanji, or similar solutions.
• Proficiency in configuring and managing SaaS data protection and backup solutions like Druva, SkyKick, or similar products.
• Expert knowledge in Microsoft 365, Azure AD, Exchange Online, Teams, and SharePoint.
• Experience with Office 365 administration and migrations tools.
• Proficiency in Microsoft Server environments.
• Expertise in VMware ESXi and vSphere.
• Familiarity with Backup Solutions (Veeam Backup and Recovery, Pure Storage).
• Knowledge of help desk ticketing systems (Autotask, HaloPSA, ServiceNow).
• Strong written and verbal communication skills; empathetic customer service approach.
• Excellent organizational, time management, and multitasking capabilities.

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Preferred Skills:

• Cloud Infrastructure Experience
• Cyber Security Experience
• PowerShell/Automation experience
• Proficient in application integration and development using JavaScript, Python, REST APIs, and experience with JSON.

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Any of these Certifications are ideal:

• Microsoft: MS-100, MD-100, MD-101, MS-101; Microsoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: Enterprise Administrator Expert
• Networking: CMNA, CMNO, CCNA, CCNP, JNCIA, JNCIS, AWS Certified Advanced Networking, Azure Network Engineer Associate, or Wireshark Certified Network Analyst
• Other Certifications: VMSP, VMTSP, VSP, VTSP, Network+, Server+, CISSP

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Work Environment

• Competitive salary with employer-contributed health benefits
• Unlimited paid time off (PTO) for work-life balance
• Sandy Springs, GA office location in a Class A building, with remote/hybrid work available
• Company cell phone plan
• A dynamic, high-energy team that thrives on collaboration and continuous improvement
• Fast-paced yet supportive environment with growth opportunities
• Regular team celebrations recognizing individual and company-wide achievements throughout the year